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Return and refund conditions


The items provided by are new and guaranteed against any defect. They are identical to those of the traditional trade and come from all the publishers and suppliers referenced.

If an item is defective or non-compliant, the buyer has 15 working days, from receipt of the items, to request an exchange or a refund. If the fifteen (15) day period normally expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.

The customer must return new or unconsumed items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in its original cellophane packaging imperatively). In such a situation, the buyer must send proof of the defect(s) (description and photos attached).

In the event of exercise of the right of withdrawal, Joyeux Pull de Noël® is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).

The return shipping costs are then your responsibility.

In case of reimbursement, we guarantee that it is made within a period less than or equal to 14 days following the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.